Monday, December 7, 2009

Go, Kiss the World !

Welcome Address by Subroto Bagchi, Chief Operating Officer, MindTree Consulting to the Class of 2006 on July 2, 2004 at the Indian Institute of Management, Bangalore, India on defining success.

I was the last child of a small-time government servant, in a family of five brothers. My earliest memory of my father is as that of a District Employment Officer in Koraput, Orissa. It was and remains as back of beyond as you can imagine. There was no electricity; no primary school nearby and water did not flow out of a tap. As a result, I did not go to school until the age of eight; I was home-schooled. My father used to get transferred every year. The family belongings fit into the back of a jeep - so the family moved from place to place and, without any trouble, my Mother would set up an establishment and get us going. Raised by a widow who had come as a refugee from the then East Bengal, she was a matriculate when she married my Father. My parents set the foundation of my life and the value system which makes me what I am today and largely defines what success means to me today.

As District Employment Officer, my father was given a jeep by the government. There was no garage in the Office, so the jeep was parked in our house. My father refused to use it to commute to the office. He told us that the jeep is an expensive resource given by the government - he reiterated to us that it was not 'his jeep' but the government's jeep. Insisting that he would use it only to tour the interiors, he would walk to his office on normal days. He also made sure that we never sat in the government jeep - we could sit in it only when it was stationary. That was our early childhood lesson in governance - a lesson that corporate managers learn the hard way, some never do.

The driver of the jeep was treated with respect due to any other member of my Father's office. As small children, we were taught not to call him by his name. We had to use the suffix 'dada' whenever we were to refer to him in public or private. When I grew up to own a car and a driver by the name of Raju was appointed - I repeated the lesson to my two small daughters. They have, as a result, grown up to call Raju, 'Raju Uncle' - very different from many of their friends who refer to their family drivers as 'my driver'. When I hear that term from a school- or college-going person, I cringe. To me, the lesson was significant - you treat small people with more respect than how you treat big people. It is more important to respect your subordinates than your superiors.

Our day used to start with the family huddling around my Mother's chulha - an earthen fire place she would build at each place of posting where she would cook for the family. There was no gas, nor electrical stoves. The morning routine started with tea. As the brew was served, Father would ask us to read aloud the editorial page of The Statesman's 'muffosil' edition - delivered one day late. We did not understand much of what we were reading. But the ritual was meant for us to know that the world was larger than Koraput district and the English I speak today, despite having studied in an Oriya medium school, has to do with that routine. After reading the newspaper aloud, we were told to fold it neatly. Father taught us a simple lesson. He used to say, "You should leave your newspaper and your toilet, the way you expect to find it".

That lesson was about showing consideration to others. Business begins and ends with that simple precept.

Being small children, we were always enamored with advertisements in the newspaper for transistor radios - we did not have one. We saw other people having radios in their homes and each time there was an advertisement of Philips, Murphy or Bush radios, we would ask Father when we could get one. Each time, my Father would reply that we did not need one because he already had five radios - alluding to his five sons. We also did not have a house of our own and would occasionally ask Father as to when, like others, we would live in our own house. He would give a similar reply, "We do not need a house of our own. I already own five houses". His replies did not gladden our hearts in that instant. Nonetheless, we learnt that it is important not to measure personal success and sense of well being through material possessions.

Government houses seldom came with fences. Mother and I collected twigs and built a small fence. After lunch, my Mother would never sleep. She would take her kitchen utensils and with those she and I would dig the rocky, white ant infested surrounding. We planted flowering bushes. The white ants destroyed them. My mother brought ash from her chulha and mixed it in the earth and we planted the seedlings all over again. This time, they bloomed. At that time, my father's transfer order came. A few neighbors told my mother why she was taking so much pain to beautify a government house, why she was planting seeds that would only benefit the next occupant. My mother replied that it did not matter to her that she would not see the flowers in full bloom. She said, "I have to create a bloom in a desert and whenever I am given a new place, I must leave it more beautiful than what I had inherited". That was my first lesson in success. It is not about what you create for yourself, it is what you leave behind that defines success.

My mother began developing a cataract in her eyes when I was very small. At that time, the eldest among my brothers got a teaching job at the University in Bhubaneswar and had to prepare for the civil services examination. So, it was decided that my Mother would move to cook for him and, as her appendage, I had to move too. For the first time in my life, I saw electricity in homes and water coming out of a tap. It was around 1965 and the country was going to war with Pakistan. My mother was having problems reading and in any case, being Bengali, she did not know the Oriya script. So, in addition to my daily chores, my job was to read her the local newspaper - end to end. That created in me a sense of connectedness with a larger world. I began taking interest in many different things. While reading out news about the war, I felt that I was fighting the war myself. She and I discussed the daily news and built a bond with the larger universe. In it, we became part of a larger reality. Till date, I measure my success in terms of that sense of larger connectedness.

Meanwhile, the war raged and India was fighting on both fronts. Lal Bahadur Shastri, the then Prime Minster, coined the term "Jai Jawan, Jai Kishan" and galvanized the nation in to patriotic fervor. Other than reading out the newspaper to my mother, I had no clue about how I could be part of the action. So, after reading her the newspaper, every day I would land up near the University's water tank, which served the community. I would spend hours under it, imagining that there could be spies who would come to poison the water and I had to watch for them. I would daydream about catching one and how the next day, I would be featured in the newspaper. Unfortunately for me, the spies at war ignored the sleepy town of Bhubaneswar and I never got a chance to catch one in action. Yet, that act unlocked my imagination. Imagination is everything. If we can imagine a future, we can create it, if we can create that future, others will live in it. That is the essence of success.

Over the next few years, my mother's eyesight dimmed but in me she created a larger vision, a vision with which I continue to see the world and, I sense, through my eyes, she was seeing too. As the next few years unfolded, her vision deteriorated and she was operated for cataract. I remember, when she returned after her operation and she saw my face clearly for the first time, she was astonished. She said, "Oh my God, I did not know you were so fair". I remain mighty pleased with that adulation even till date. Within weeks of getting her sight back, she developed a corneal ulcer and, overnight, became blind in both eyes.

That was 1969. She died in 2002. In all those 32 years of living with blindness, she never complained about her fate even once. Curious to know what she saw with blind eyes, I asked her once if she sees darkness. She replied, "No, I do not see darkness. I only see light even with my eyes closed". Until she was eighty years of age, she did her morning yoga everyday, swept her own room and washed her own clothes. To me, success is about the sense of independence; it is about not seeing the world but seeing the light.

Over the many intervening years, I grew up, studied, joined the industry and began to carve my life's own journey. I began my life as a clerk in a government office, went on to become a Management Trainee with the DCM group and eventually found my life's calling with the IT industry when fourth generation computers came to India in 1981. Life took me places - I worked with outstanding people, challenging assignments and traveled all over the world. In 1992, while I was posted in the US, I learnt that my father, living a retired life with my eldest brother, had suffered a third degree burn injury and was admitted in the Safderjung Hospital in Delhi. I flew back to attend to him - he remained for a few days in critical stage, bandaged from neck to toe. The Safderjung Hospital is a cockroach infested, dirty, inhuman place. The overworked, under-resourced sisters in the burn ward are both victims and perpetrators of dehumanized life at its worst. One morning, while attending to my Father, I realized that the blood bottle was empty and fearing that air would go into his vein, I asked the attending nurse to change it. She bluntly told me to do it myself. In that horrible theater of death, I was in pain and frustration and anger. Finally when she relented and came, my Father opened his eyes and murmured to her, "Why have you not gone home yet?" Here was a man on his deathbed but more concerned about the overworked nurse than his own state. I was stunned at his stoic self. There I learnt that there is no limit to how concerned you can be for another human being and what is the limit of inclusion you can create. My father died the next day.

He was a man whose success was defined by his principles, his frugality, his universalism and his sense of inclusion. Above all, he taught me that success is your ability to rise above your discomfort, whatever may be your current state. You can, if you want, raise your consciousness above your immediate surroundings. Success is not about building material comforts - the transistor that he never could buy or the house that he never owned. His success was about the legacy he left, the mimetic continuity of his ideals that grew beyond the smallness of a ill-paid, unrecognized government servant's world.

My father was a fervent believer in the British Raj. He sincerely doubted the capability of the post-independence Indian political parties to govern the country. To him, the lowering of the Union Jack was a sad event. My Mother was the exact opposite. When Subhash Bose quit the Indian National Congress and came to Dacca, my mother, then a schoolgirl, garlanded him. She learnt to spin khadi and joined an underground movement that trained her in using daggers and swords. Consequently, our household saw diversity in the political outlook of the two. On major issues concerning the world, the Old Man and the Old Lady had differing opinions. In them, we learnt the power of disagreements, of dialogue and the essence of living with diversity in thinking. Success is not about the ability to create a definitive dogmatic end state; it is about the unfolding of thought processes, of dialogue and continuum.

Two years back, at the age of eighty-two, Mother had a paralytic stroke and was lying in a government hospital in Bhubaneswar. I flew down from the US where I was serving my second stint, to see her. I spent two weeks with her in the hospital as she remained in a paralytic state. She was neither getting better nor moving on. Eventually I had to return to work. While leaving her behind, I kissed her face. In that paralytic state and a garbled voice, she said, "Why are you kissing me, go kiss the world." Her river was nearing its journey, at the confluence of life and death, this woman who came to India as a refugee, raised by a widowed Mother, no more educated than high school, married to an anonymous government servant whose last salary was Rupees Three Hundred, robbed of her eyesight by fate and crowned by adversity - was telling me to go and kiss the world!

Success to me is about Vision. It is the ability to rise above the immediacy of pain. It is about imagination. It is about sensitivity to small people. It is about building inclusion. It is about connectedness to a larger world existence. It is about personal tenacity. It is about giving back more to life than you take out of it. It is about creating extra-ordinary success with ordinary lives.

Thank you very much; I wish you good luck and Godspeed. Go, kiss the world.

My 2 cents:
- Last year when I was in India, I saw a advertisement that said ''Tuitions for classes I to VIII'', I was baffled....why do you need tuitions ?! With kids spending 8 hours at school, and at least 3 hours watching TV, when would they do something else if they had tuitions for 2 hours ?! And why does one need tuitions after those 8 hours in school ?? why cannot they simply do their homework and be ''normal'' ?? Parents, yes, its a competitive world but remember childhood is precious and your kids remain innocent, care-free kids only for a few years, please do not rob them of those. This is why homeschooling is music to my ears. If you want your kids to read, don't ask them to, take a newspaper and sit next to them and read.

- I really liked the example with the car driver being addressed as Raju Uncle. Kids keep watching you parents all the time, they are what you do. I hear of schools in India that offer horse riding, piano lessons, summer camps but do they teach the meaning of Namaste or how to respect fellow beings ? (A friend of mine once explained to me the meaning - the divinity in me salutes the divinity in you, and ever since anytime I say namaste/namaskaram, I feel good). If schools are not doing it, at least parents should. I once heard a teenage kid complain that all her father's friends sweat and stink !! I was completely shocked, yes, I was not really fond of all my parents' friends either when I was a teenager but the worst that I have thought of them is that they were boring...who among our parents have grown up with deos and perfumes ? Why do you need those in a country where people shower everyday or even twice a day ?! I am not saying that personal hygiene is trivial but kids need to be taught where to draw the line; to respect people and see them beyond fancy clothes and cosmetics.

- During my first month in Germany, I saw another student in the common kitchen area adjusting one of the ventilators. When I noticed that he was standing on a stack of books, that gave him the height to reach the ventilator, I squirmed in my place. I couldn't take it after a few seconds, so I rushed out, got him a chair and asked him to use it instead. He gave me a puzzled look when I went to on to explain that books represent knowledge and more or less Godliness. After all these years, he still remembers that and mentioned it to me when I met him in one of the social networks.

- ''Oh my God, I did not know you were so fair": hehehe, I think it will be generations before desis get the importance of fair complexion out of their heads. Everytime I go on a vacation to a warm place and come back tanned, all my colleagues are jealous of my ''beautiful tan'' as they call it while amma tells me on the phone with a sigh ''ennadi ipdi karuthu poita....''......hehehe......

Something that keeps/kept nagging me:
Why were both his parents in a Govt. Hospital ? The reason I ask this Q is because everyone from India knows that you cannot trust a Govt. Hospital for treatment especially, in case of life or death situations - bitter truth. I personally know of no family member who has been in a Govt. hospital for treatment and I come from an average middle-class family. So why are his parents, with 5 sons, probably at least a couple with income, in a cockroach ridden hospital ? Did they insist on going there themselves ? Were there no other choices available in the vicinity ? I don't know but I would really like to know.

On another note, Govt. hospital staff being overworked and Govt. insurance lagging behind private medical facilities is becoming an issue not just in developing countries but also in developed countries; both encouraging medical tourism for those who can afford it while the others are left to their destiny. I have been reading a lot on this topic, will bring them together to publish a post.

Anyway, I did not intend to ramble on so much but once I start, its always difficult to stop. Take all the good values from his speech, spread them, implement kiss the world, you should first imbibe the world as yours :) !


  1. Good one.. I have read this book and I must say it is a great book.

    The speech is this book in a nutshell.. A must read for all aspirants.

  2. @Dewdrop

    Now I know why it sounded familiar...I had read your post and the title 'Go,kiss the WORD' made me think that he was talking about some word like vision or optimism and I even wanted to ask you what the word was but it slipped my mind, now I know :)

  3. Good one. Inspiring..
    your 2cents is worth $2000 :)
    நீயும் எப்படியாவது நாட்டத் திருத்திடாலாம்னு பாக்கற.. நடத்து நடத்து.. :)

    On a serious note.. Its an important speech to a bunch of future management gurus..
    this is the country where a Class 5 student has to learn 8 subjects but Moral Science or Values are not one of them!!!

    on the the fair and lovely issue.. I feel it is one of the biggest scam.. In a country where the majority color is brown!! ppl are made to believe being fair is beautiful and psycological pressure it creates on the teens is unbelievable.. Its an industry worth several crores of Rs.!!!

    sorry for these rants in a positive post.. but i can't help it

  4. @Bharath
    >>your 2cents is worth $2000 :)
    Ahaa…am flattered to the extent of being embarrassed…

    >>Class 5 student has to learn 8 subjects but Moral Science or Values are not one of them

    Nejamava?? When I studied, I had moral science every year until class VIII and we read of freedom fighter stories, value-related stories from Mahabharatham or Ramayanam in English Prose or English non-detailed as well as in Hindi until Class IX and X; in XI and XII we had no second language, but English was still a subject and we had war related stories to teach values. Syllabusa kozhapitaangala !?

  5. //Nejamava?? When I studied, I had moral science every year until class VIII and we read of freedom fighter stories, value-related stories from Mahabharatham or Ramayanam in English Prose or English non-detailed as well as in Hindi until Class IX and X; in XI and XII we had no second language, but English was still a subject and we had war related stories to teach values. Syllabusa kozhapitaangala !?

    honestly i'm surprised.. i have never studied these things.. I guess thats why you have all the positive vibes and i'm very negative :).
    I remember reading Mark Twain's tam sawyer and Dumas' three musketeers in my english non-detail and i believe they are just stories with no value attached to it.. I guess these are very school specific.. so i don't think any syllabus covers it..


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